It is the policy of The South Carolina Association of Recovery Residences (SCARR) to ensure Certified Residences and stakeholders grievances are handled respectfully, appropriately, and professionally.
The Formal Grievance Procedure should be used to resolve interpersonal conflict between individuals and to report issues with existing SCARR policy that a Certified Residence believes should be examined prior to the next scheduled annual policy review meeting.
The Formal Grievance Procedure should not be used for retribution or personal/agency gain.
The Formal Grievance Procedure includes but is not limited to the investigation, validation, and recommendation of the Ethics Committee as to the standing of the Certified Residence and sanctions and/or disqualification of their certification to the SCARR Board, when necessary.
It’s important to follow the grievance or complaint procedures carefully and to document all pertinent facts, dates and information when filing a report or claim.
A Formal Grievance should be filed within 30 days of when the complainant became aware or suspected the violation of ethics or standards. The Formal Grievance should be documented on the SCARR Formal Grievance Form; Verbal grievances will not be acted upon.
The FARR Formal Grievance Form should be submitted to the Executive Director of SCARR, or if a perceived conflict exists, to the Chairman of the SCARR Ethics Committee;
Grievant should be notified by email or telephone within 3 business days of the Executive Director’s receipt of the grievance. The Executive Director of SCARR forwards a copy of the Grievance to the Chairman of the SCARR Ethics Committee for review and discussion;
Within 30 days of receipt of the written compliant, the SCARR Ethics Committee will complete an objective investigation of the matter and record the findings in writing;
An extension of no more than 30 days may be granted for investigations that take longer than the initial 30 day time-frame. No member of the Ethics Committee or Executive Committee shall intentionally try to stall, prolong, or delay proceedings. The
complainant /grievant and / or respondent may be requested to appear separately in front of the Ethics Committee. Written notice of the time and date will be sent to the grievant at least 10 days prior to the hearing.
SCARR Ethics Committee presents to the SCARR Executive Committee at the next scheduled meeting. The presentation shall include the compliant / grievance; investigation summary including an objective account of everything that transpired to
result in the grievance and as well as anything that have occurred as a result of the grievance, and the recommended action to be taken;
SCARR Board of Directors will discuss and make a formal recommendation for vote at the next general meeting. A report of the findings, voting results, and corrective actions to be taken will be provided to the grievant via email within 14 business days after the general meeting. The proceedings will be recorded in general meeting minutes to keep official record;
All persons working in a SCARR Certified Recovery Residence are expected to execute and adhere to the following Code of Ethics: It is the obligation of all recovery residence owners/operators and staff to value and respect each resident and to put each individual’s recovery and needs at the forefront of all decision making. To meet this obligation, we adhere to the following principles:
The Code of Ethics must be read and signed by all those associated with the operation of the recovery residence: recovery residence owners, operators, staff and volunteers. Individuals subject to this code are obligated to report unethical practices according to the reporting rules set forth by the affiliate.